Terms of Service

Terms of Service — Rafflery.io

Effective Date: 1 January 2026 Last Updated: 20 May 2026

1. Introduction and Acceptance

Rafflery.io (“Rafflery,” “we,” “us,” “our”) runs a platform that lets teams build and manage promotional campaigns — giveaways, raffles, contests, token drops, and similar. These Terms of Service (“Terms”) cover your use of that platform, every feature in it, and all related services (together, the “Service”).

Using the Service means you’ve read these Terms and agreed to them. That applies whether you’re an organiser building campaigns or a participant entering one. If you’re signing up on behalf of a company, agency, or project, you’re representing that you’re actually authorised to do that — not just clicking through on their behalf without permission.

If you don’t agree, don’t use the Service.

2. Definitions

These terms are used throughout this document and carry specific meanings:

“Platform” — the Rafflery.io website, software, builder tools, and supporting infrastructure.

“Campaign Organiser” — anyone who creates and publishes a campaign through the Service. That includes individual marketers, agencies, crypto projects, brands, and any other entity running a promotion.

“Campaign Participant” — anyone who enters, submits data to, or otherwise participates in a campaign published through the Platform.

“Campaign” — any giveaway, raffle, sweepstake, contest, token drop, community promotion, or similar campaign created by a Campaign Organiser via the Service.

“Content” — all text, images, prize descriptions, rules, links, and other materials a Campaign Organiser submits to the Platform.

“Entrant Data” — personal information collected from Campaign Participants through the entry process: email addresses, social handles, IP addresses, and so on.

3. What Rafflery Is — and Isn’t

This is the most important section to understand before you use the platform, whichever side of a campaign you’re on.

Rafflery provides the technical tools to build, run, and manage promotional campaigns. That’s it. We are not the organiser, sponsor, or administrator of any campaign that appears on the platform unless we’ve explicitly said so in writing.

Every campaign on Rafflery is created and operated by a Campaign Organiser — a third party who has agreed to these Terms and taken full responsibility for their campaign. When you enter a campaign, your relationship is with that organiser, not with us.

Specifically: Rafflery does not verify the identity or legal status of Campaign Organisers beyond standard account registration. We don’t guarantee, endorse, or take any responsibility for the prizes, tokens, rewards, or other incentives advertised in any campaign. We have no liability for any failure by a Campaign Organiser to deliver prizes to participants, and we make no warranties about whether prizes will be fulfilled.

If you’re a participant: entering a campaign is an agreement between you and the organiser who created it. Rafflery is the platform they used to build it — nothing more.

If you’re an organiser: listing a campaign on Rafflery does not mean Rafflery sponsors, recommends, or endorses it. You are solely responsible for everything in your campaign — the prize, the rules, the fulfilment, and the communications.

4. Campaign Organiser Obligations

Running a campaign through Rafflery comes with real responsibilities. These aren’t optional extras — they’re conditions of using the Service.

Legal compliance. Your campaign must comply with all applicable laws in every jurisdiction where you promote it or where participants are based. That means consumer protection rules, sweepstakes and lottery regulations, advertising standards, data protection law (GDPR, CCPA, and equivalents), financial promotions regulations, and the specific rules of any social platform involved in your entry actions. If you’re running a campaign targeting EU residents, GDPR applies. If you’re running ads on Instagram, Meta’s promotion guidelines apply. Compliance is your job to figure out and maintain.

Prize fulfilment. You must deliver prizes to winners as described in your campaign and within the timeframe you’ve set. Failing to fulfil prizes isn’t a grey area — it’s a breach of these Terms, and it’s also the most common reason Rafflery takes enforcement action against accounts.

Accurate content. Everything in your campaign must be truthful: prize descriptions, values, eligibility, entry mechanics, and how winners are chosen. Running a misleading campaign is a material breach.

Participant data. Any Entrant Data you collect through your campaign must be handled in compliance with applicable data protection laws. Once data flows to your systems, you’re the data controller. That’s a legal role with legal responsibilities.

Third-party platform rules. If your entry actions involve following accounts, joining communities, watching videos, or any other action on a third-party platform, those actions must comply with that platform’s own terms of service — Meta, X/Twitter, YouTube, TikTok, Discord, Telegram, and any others.

5. What You Cannot Use the Platform For

Some activities are flatly prohibited. Using the Service for any of the following is a breach of these Terms and will result in account suspension or termination:

Running a campaign with no genuine intention to award the advertised prize. Advertising a token, NFT, or crypto project unless you can demonstrate you are the verified developer, official marketing partner, or an authorised representative of that project. Campaigns designed purely to inflate follower or engagement counts on third-party platforms in ways that violate those platforms’ rules. Collecting participant data to use for spam, phishing, or any unsolicited commercial communications. Targeting individuals under 18 without appropriate safeguards and verifiable parental consent mechanisms in place. Campaigns that promote illegal goods, services, substances, or activities. Campaigns that are defamatory, obscene, hateful, or discriminatory in nature. Pyramid or MLM structures, or referral campaigns funded entirely or primarily by entry fees or participant payments. Anything designed to defeat or circumvent Rafflery’s fraud detection systems.

6. Our Right to Act on Fraud and Misconduct

Rafflery takes the integrity of campaigns on the platform seriously. We reserve the right to suspend or terminate any campaign — without prior notice — where we have reasonable grounds to believe it’s operating as a fraud or scam against participants.

What might trigger that? Multiple participant reports. Winners who can’t be contacted. Verified complaints about prizes that never arrived. Prize descriptions that turn out to be false. Behaviour that looks like data harvesting with no intention of ever running a real draw. Any pattern that suggests participants are being misled.

When a campaign is flagged, we may pause it while we investigate. During that period, Campaign Organisers may be asked to provide documentation — proof the prize exists, winner communications, whatever is relevant. Not cooperating with a Rafflery investigation is itself a breach of these Terms.

If an organiser’s account is found to have materially breached these Terms — including any of the prohibited activities above — we may permanently close the account. We may also share relevant information with law enforcement or regulatory bodies if we receive a lawful request, or if we have grounds to believe a criminal act has occurred.

Rafflery is not liable to Campaign Organisers for loss of campaign data, entry counts, or business opportunity when we take enforcement action under this section.

7. Account Registration

You need an account to build campaigns as an organiser. When you register, you’re agreeing to provide accurate information and keep it current. You’re also responsible for what happens under your account — so keep your credentials secure. If you suspect unauthorised access, tell us immediately at [email protected]. We’re not responsible for losses that result from compromised credentials you failed to protect.

8. Campaign Participants — How Entry Works

Participants can enter campaigns by providing a verified email address or by authenticating through Facebook Login. Either method constitutes entry into the campaign under the rules set by the Campaign Organiser.

By entering a campaign, participants are confirming they meet the eligibility requirements stated in that campaign and that their entries are genuine. Any dispute about prize fulfilment, eligibility, or campaign conduct should be raised with the Campaign Organiser first — they’re the responsible party. Rafflery may choose to facilitate that conversation or take enforcement action under Section 6, but we’re not a dispute resolution service and we’re not required to resolve individual prize disputes on behalf of participants.

9. Intellectual Property

Everything that makes up the Rafflery platform — the software, interfaces, tools, documentation, design — is owned by or licensed to Rafflery. Using the Service gives you a limited, non-exclusive, non-transferable right to use it for its intended purposes during your subscription. Nothing in these Terms transfers any ownership of platform IP to you.

Your campaign content is yours. By uploading it, you grant Rafflery a limited licence to store, display, and transmit it as necessary to run the Service. We don’t claim ownership of what you create.

10. Payments and Subscriptions

Pricing is as listed on the Rafflery pricing page at the time of purchase. Fees are exclusive of applicable taxes, which are added where legally required.

Paid subscriptions renew automatically at the end of each billing period. If you want to cancel, do it before the renewal date — the instructions are in your account settings.

First-time purchases of a paid plan come with a 14-day money-back guarantee. Send your request to [email protected] within 14 days of the initial charge. Refunds don’t apply to renewals or upgrades. Rafflery can change pricing with reasonable advance notice — continuing to use the Service after a price change takes effect means you’ve accepted the new pricing.

11. Disclaimer of Warranties

THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT. RAFFLERY DOES NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR FREE FROM SECURITY VULNERABILITIES.

12. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, RAFFLERY’S TOTAL CUMULATIVE LIABILITY ARISING FROM THESE TERMS OR THE SERVICE SHALL NOT EXCEED THE GREATER OF (A) THE TOTAL AMOUNT YOU PAID TO RAFFLERY IN THE TWELVE MONTHS PRECEDING THE CLAIM, OR (B) ONE HUNDRED EUROS (€100).

RAFFLERY IS NOT LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES — INCLUDING LOSS OF PROFITS, DATA, OR BUSINESS INTERRUPTION — ARISING FROM YOUR USE OF THE SERVICE OR ANY CAMPAIGN RUN THROUGH IT, EVEN WHERE RAFFLERY HAS BEEN ADVISED THAT SUCH DAMAGES WERE POSSIBLE.

13. Indemnification

You agree to indemnify and hold Rafflery, its officers, directors, employees, and agents harmless from any claims, losses, liabilities, costs, or legal fees arising from your use of the Service, any campaign you create or operate, your violation of these Terms or applicable law, or any claim by a participant in a campaign you ran.

14. Governing Law and Jurisdictional Compliance

Rafflery operates as a platform accessible globally. These Terms do not impose a single governing jurisdiction on Campaign Organisers, because the legal landscape for promotional campaigns varies significantly between countries — and that variation is your responsibility to navigate, not ours.

Campaign Organisers are solely responsible for ensuring their campaigns comply with the laws and regulations of every jurisdiction in which they promote, operate, or accept participants. This includes, but is not limited to: sweepstakes and lottery law, consumer protection regulations, advertising standards, financial promotions rules, data protection legislation, and any restrictions on prize types or campaign mechanics that apply in the relevant territory.

If you run a campaign targeting participants in Germany, German law applies to that campaign. If you’re running a token promotion accessible to US residents, US financial promotions and securities regulations may apply. If your campaign reaches participants in multiple countries, the most restrictive applicable rules govern your obligations in those territories. Rafflery does not assess, advise on, or guarantee compliance with any jurisdiction-specific rules — that assessment is yours to make, ideally with appropriate legal counsel.

Any dispute arising between Rafflery and a Campaign Organiser will first be subject to good-faith negotiation. If that doesn’t resolve the matter, disputes will be handled in accordance with the laws and courts of the jurisdiction in which Rafflery is registered at the time the dispute arises, unless otherwise agreed in writing between the parties.

15. Changes to These Terms

We can update these Terms. When we make material changes, we’ll give reasonable notice by email or via a platform notification. Continuing to use the Service after the effective date of a change means you’ve accepted it.

16. Contact

Email: [email protected] Legal pages: https://rafflery.io/legal